Online Support

Being A Managed Services Provider means we can be a single point of contact for your business IT Solutions, offering you a complete workforce solution or the flexibility to choose the level of management that suits your business and your budget.


Real time online support, using our sophisticated Tag & Repair maintenance system, promises you zero downtime and overall increase in efficiency.

ICT Group provides an advanced, tech-driven solution for your business, enabling you to run your business for a fraction of the cost. Be it a cloud based or hybrid network environments, we ensure your environment is running at full speed with zero outages.


  1. FLEXIBLE ENGAGEMENT MODEL: Instead of a flat monthly fee, we offer solutions and pricing based on your changing IT needs. You don’t have to sign up for any yearly contracts, now you can make use of our flexible pricing models.
  2. THE RIGHT PARTNERS – Our partnership with one of the largest Telecom company, Telstra, and Microsoft and Cisco on tech side, gives us direct access to premium resources and support from vendors.
  3. IT FOR DYNAMIC BUSINESS – As businesses scale up, their IT and telecom requirements also grow alongside. In order to meet this, IT systems need to be equipped to take the extra load and continue to function smoothly. We can be your trusted partner during your next business expansion.
  4. SMART DELIVERY MODELS – Our experience and on-going research in this field has allowed us to create workable delivery models that can be customized as per the user needs.


  • We provide your business with a simple technology management plan.
  • Choose the level of response your company requires varying from 2, 4 & 8 business hours
  • Includes configuration of IT systems
  • We provide you with onsite visits from one of our qualified consultants and a dedicated client engineer
  • You will receive ongoing helpdesk support
  • Remote support via phone or internet
  • Firewall management and maintenance
  • Ongoing maintenance of your documentation
  • Flexible contracts of 12-36 months
  • Backup management and maintenance – planning for loss of a critical process
  • Monthly activity reporting





We have provided cutting-edge IT solutions to an extensive range of private and public sector organizations. Each new project comes with its challenges. We like to embrace the opportunities that digital technology presents to find solutions to those challenges so that our clients can thrive in new business environments.

We’ve helped various oraganizations to achieve better business outcomes through communication and technology. Get in touch to know more!